Return & Refund Policy
Return of Products
Protectiwear provides return, refund or exchange opportunity for the Products purchased from the Platform, provided that the customer meets the following conditions:
- The request for return, refund or exchange should be raised within 10 (ten) days of the receipt of the Product. Once the Product is returned, We will inspect the Product for any post-delivery damage to the Product before making the refund;
- In case If the Product received is incorrect then the customer shall make the request for return, refund or exchange within 2 (two) days from the receipt of Product
- To request for a return, refund or exchange, please contact Our customer care at +91 9959790983 or mail Us at support@protectiwear
Warranty
Protectiwear provides 6 months limited warranty from the date of purchase (“Warranty Period”) for Spectacle frames. During the Warranty Period, Protectiwear will, at its sole discretion, repair or replace the frame for any manufacturing defects.
Warranty Conditions
- This warranty will automatically terminate on the expiry of the Warranty Period.
- A minimum of 10 (ten) business days is required for replacement from the time of receiving the Product at the warehouse.
- Any breakage or loss of customer own frame or customer own lens during fitting is at the customer’s own risk. Protectiwear shall not be liable for the loss of these frames.